Knowledge base

Getting Started 7 Your first order, your client area, and how to keep your account safe.

• Ordering: you do not need an account first
• How to Get Started with Your Hosting Account
• Finding your way around the client area
• How to Create an Email Account
• Securing your account
• Signing in, lost passwords, and active sessions
• Your profile and additional contacts

Hosting & Websites 12 The tools inside your hosting service: files, databases, email, DNS, cron, backups.

• The tools inside your service
• Putting your website online
• Databases
• Backups: what is kept, and how to get it back
• The Files tab, button by button
• FTP accounts: creating one and connecting
• Email mailboxes and webmail
• DNS records on the hosting DNS tab
• Subdomains
• Cron jobs: scheduled tasks
• Backups on the Backups tab, precisely
• Database users, roles and the web manager

Technical Support 2 Technical troubleshooting articles

• How to Install WordPress
• Troubleshooting 500 Internal Server Errors

Apps & Docker 7 Running applications on your hosting - what they cost you, how to install them and how to put them on your domain.

• What am I buying: hosting or an app?
• Installing an app
• Putting an app on your own domain
• My app says "Not starting"
• How many apps can I run?
• Removing an app
• Your app's address, login details and shell

Billing & Payments 1 Billing and payment guides

• Payment Methods Accepted

Domains 5 Registering, transferring, DNS, nameservers, renewal and protection.

• Registering a domain
• Transferring a domain to us
• Nameservers, DNS and the difference
• EPP codes, registrar lock and ID protection
• The domain page, field by field

Billing 6 Invoices, paying by bank transfer, account credit and renewals.

• How invoices work
• Paying by bank transfer
• Account credit
• Cancelling a service
• Promo codes
• Upgrading or downgrading a plan

Support 3 Tickets, announcements and how to report a problem so it gets fixed fast.

• Opening a support ticket
• Announcements and staying informed
• What happens after you open a ticket

SSL Certificates 2

• Ordering an SSL certificate
• Configuring and validating your certificate